#touchbook IRC Log

Index

IRC Log for 2009-11-09

Timestamps are in GMT/BST.

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[0:06] <DJWillis> Corsac: http://git.openpandora.org/cgi-bin/gitweb.cgi?p=openembedded.git;a=commit;h=3499611b3beb9751578934c0787de45b825a8237 for Zsh 4.3.10.
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[2:05] <pavlos555> is there any way to change the batteries of TB?
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[2:19] <dpb> With hardware hackery, yeah.
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[3:35] <honk> they're not exactly hard to reach though ;)
[3:37] <leinir> dpb: more importantly - through /supported/ hardware hackery :)
[3:39] <dpb> leinir: Well depends how you define "supported". You'll void your warranty with it..
[3:51] <honk> leinir: supported?
[3:53] <leinir> When an FAQ item can be found stating the following:
[3:53] <leinir> "Q: There is no battery light when I plug the power A:Try to full charge before; if not working, replace your top battery."
[3:54] <leinir> it tells me that you're supposed to be allowed to do that yourself
[3:54] <leinir> (the item was added by Alexandre i should add)
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[3:55] <honk> mhh.. guess so
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[4:34] <shiznebit> where would you find a replacement battert
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[6:46] <oly> hi, any word on touchbooks for the uk, tryed e-mailing about my order and the website suggests i should have heard something by now so can anyone tell me the status of the outstanding orders ?
[6:46] <dpb> You should email contact@alwaysinnovating.com
[6:47] <dpb> oh, you did, good. then wait for an answer.
[6:48] <oly> well it was last thursday at about 8 in the morning, so thought i should of heard by now :p
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[7:03] <Corsac> oly: maybe try mailing again, but basically if you didn't receive any answer that's because there wasn't any (aka, you just have to wait a bit more)
[7:03] <Corsac> international orders still are a bit complex to process
[7:03] * leinir (n=leinir@amarok/usability/leinir) Quit (Read error: 110 (Connection timed out))
[7:03] <oly> okay, thats not a problem i just feel a bit uninformed about how long its going to take :p
[7:04] <oly> feels like i have been waiting forever
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[7:11] <jvs> oly, you will get an email by today or tomorrow
[7:11] <jvs> if not so, don't hesitate to mail them on wednesday
[7:11] <jvs> but not before wednesday
[7:11] <jvs> that's what alexandre told me, and I'm as well not from the USA
[7:14] <oly> okay, thanks for that info
[7:14] <oly> i dont mind the delay to much its the not knowing :p
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[7:36] <jvs> oly, I know
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[7:52] <gregoiregentil> I really think that bug #39 (blanking screen) is now fixed. It will be available in coming release (very soon)
[7:59] <dpb> That's great.
[8:18] <jvs> rock'n'roll
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[8:31] <sconemad> hi gregoire
[8:35] <sconemad> anyone know what the LED at the top of the board (D19) signifies?
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[9:06] <Dipanjan> I got a confirmation mail without USPS tracking#. Is it usual?
[9:11] * alexandre (n=alexandr@c-76-21-41-103.hsd1.ca.comcast.net) Quit ()
[9:11] <jvs> Dipanjan, do you mean the "processed" mail?
[9:12] <Dipanjan> yes, "processed" mail
[9:12] <jvs> Dipanjan, this means you were selected
[9:12] <jvs> you should receive a separate mail with the tracking number today or tomorrow
[9:12] <Dipanjan> ok, thanks
[9:13] <jvs> Dipanjan,
[9:13] <jvs> <jvs> alexandre, should we have received other mails beside
[9:13] <jvs> "processed" yet?
[9:13] <jvs> <alexandre> jvs: orders processed this week will be sent by
[9:13] <jvs> Tuesday
[9:13] <jvs> <alexandre> tracking # should be created and sent automatically
[9:13] <jvs> on Monday
[9:13] <jvs> <alexandre> please wait for Wednesday before contacting us if no
[9:13] <jvs> tracking # on your mailbox
[9:13] <jvs> oh, sry :/
[9:14] <jvs> hard to read, nevertheless - the answer to your question?
[9:14] <jvs> gregoiregentil, what about promoting one the fanboys to moderators in the forums?
[9:15] <jvs> one/some
[9:15] <jvs> to get rid of spam faster
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[9:25] <gregoiregentil> sconemadl it's not d19 but d16. and it's linked to the usb hub when there is a hub interrupt. so it partly says if the usb hub is working or not
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[9:26] <sconemad> ah ok, i must have been reading it upside down!
[9:27] <sconemad> the reason i ask is that my unit seems to be having USB problems, and I noticed that LED goes out when it happens.
[9:28] -christel- [Global Notice] Hi all, as you may be aware we're in the process of changing irc daemon -- as we are nearing completetion, we're now looking for some help in testing the new software in preparation for the move. If you would be happy to help test our new ircd, please /mode yournick +w for further information on how you can help. Thanks in advance!
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[9:46] <alexandre> Dipanjan: Please read the explained shipping process: http://www.alwaysinnovating.com/forums/viewtopic.php?f=3&t=246 ; to answer your question: yes
[9:47] <jvs> alexandre, maybe putting that into the FAQ and linking to it in the topic would be nice
[9:48] <alexandre> jvs: I totally agree
[9:48] <alexandre> will do it asap
[9:48] <jvs> great
[9:49] <alexandre> actually, it is already on the wiki (http://www.alwaysinnovating.com/wiki/index.php/Troubleshooting#Sales) but we'll make it more visible
[9:50] <jvs> alexandre, maybe you/we should put the process directly in the wiki and link to the forums for additional questions
[9:50] <jvs> people might be too lazy to click additional links :p
[9:51] <alexandre> yup
[9:52] <jvs> alexandre, check
[9:54] <jvs> I haved added two lines
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[10:11] <alexandre> jvs: ok good, thanks
[10:11] <jvs> np
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[13:30] <alexandre> mturquette: ping?
[13:40] <sconemad> gregoire: about this USB problem i'm having, i emailed support on 30 Oct, and got a reply saying it was probably a hardware fault, however I've not heard any more since then (almost a week ago). How do I go about getting a replacement?
[13:41] <gregoiregentil> Do you see D16 blinking when the system starts?
[13:41] <gregoiregentil> have you sent dmesg output to the support center?
[13:42] <sconemad> yes, it blinks at first, then stops after a while. it seems to happen when pressure is applied to the unit, like when it is picked up. I sent dmesg logs to support last week.
[13:43] <gregoiregentil> You should ping Alexandre. We will update the troubleshoot on the wiki to assess what's wrong with USB if it's a hardware problem
[13:44] <gregoiregentil> If it's blinking it means that it's working so I'm not sure to say that it's faulty. I would need to take a look at the tickets.
[13:45] <sconemad> the dmesg says "hub 1-0:1.0: Cannot enable port 2. Maybe the USB cable is bad?"
[13:45] <sconemad> which port is port 2?
[13:45] <gregoiregentil> let me check
[13:47] <gregoiregentil> this is the internal USB mini
[13:47] <gregoiregentil> but does wifi work?
[13:48] <sconemad> yes, at first, when the USB is working, but when this problem occurs, all USB devices stop
[13:49] <gregoiregentil> The pins of the USB mini are a little bit higher than expected so I saw on a few boards during the production that the connection between the PCB itself and the USB mini connector was not good.
[13:49] <sconemad> that makes sense actually, i notice if i press lightly on the PCB near to the internal USB port, the problem occurs
[13:49] <gregoiregentil> Nevertheless, if such problem occurs, you should only lost the the USB mini and it should not impact any other USB.
[13:50] <gregoiregentil> the seven USB ports are independent of each other. I'm a little bit surprised that when the problem occurs, it kills the other USBs
[13:50] <sconemad> no the whole lot shuts down, and the USB LED stops flashing
[13:50] <gregoiregentil> even a short between various pins should not affect the remaining of the USBs
[13:50] <gregoiregentil> not sure to understand
[13:51] <gregoiregentil> when you press around the connector, the whole device shuts down or just USB don't work any more but the unit is still alive?
[13:51] <sconemad> the unit is still alive, sometimes the screen shuts off, but i can sometimes switch it back on by pressing the power button a few times, that's how i managed to get the dmesg logs i sent
[13:52] <gregoiregentil> where are you located?
[13:52] <sconemad> UK
[13:52] <gregoiregentil> you don't have a solder iron? you don't know how to solder? ;-)
[13:53] <sconemad> i do actually!
[13:53] <gregoiregentil> well, taking into account that it's probably something minor, there are three solutions:
[13:54] <gregoiregentil> 1) you send back unit to US. You have to pay shipping cost from you to us. We should be able to fix it or exchange
[13:54] <gregoiregentil> 2) you repair yourself
[13:54] <gregoiregentil> 3) you send to a friend of us in Glasgow who can repair it
[13:55] <gregoiregentil> I would prefer to avoid 1) but I would love that you don't kill your unit
[13:56] <sconemad> How do you suggest I go about repairing it myself?
[13:56] <gregoiregentil> You can remove the board by following those steps: http://www.alwaysinnovating.com/wiki/index.php/Top_part
[13:56] <gregoiregentil> there are two critical parts that you don't need to screws up
[13:57] <gregoiregentil> removing the LCD cable (when un-mounting)
[13:57] <gregoiregentil> putting back the touchscreen flex (when mounting again)
[13:57] <sconemad> Yes i did do that, just to make sure everything was plugged in, so I am ok getting the board out
[13:57] <gregoiregentil> OK. I would recommend that you don't unplug the LCD cable
[13:58] <gregoiregentil> because the PCB connector can go with the cable and this is not something that you will be able to fix yourself
[13:59] <gregoiregentil> then once the board is returned (it should be linked only with the LCD cable, remove speaker cable, battery cable, touchscreen flex)
[13:59] <gregoiregentil> you should see the USB mini connectors.
[13:59] <gregoiregentil> There are five pins. Make sure that there are really soldered to the pads. Use some flux if you have
[14:02] <sconemad> am i going to void my warranty by doing this?
[14:03] <gregoiregentil> Legally, and if you were doing it yourself alone, yes. But as I guide you, no (exceptionnally). But let's avoid screwing up the board
[14:03] <gregoiregentil> cost of the board is almost cost of the device...
[14:04] <mturquette> alexandre: pong
[14:05] <sconemad> yes and i'd rather avoid having to send it back, it took ages to get here (UK customs are very slow)
[14:05] <mturquette> alexandre: i see your PM. will take conversation there.
[14:05] <gregoiregentil> sconemad: yes.
[14:05] <DJWillis> sconemad: where abouts in the UK are you?
[14:05] <sconemad> cambridge
[14:06] <gregoiregentil> DJWillis: Are you in the UK?
[14:06] <DJWillis> sconemad: Ok, nice but not that close (I have fixed up a fair few OMAP3 boards ;-))
[14:07] <DJWillis> gregoiregentil: Bath, UK :)
[14:08] <gregoiregentil> DJWillis: I didn't know. Good.
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[14:10] <DJWillis> gregoiregentil: do you come over to the UK much?
[14:12] <gregoiregentil> No. Once a year. There is a very smart guy in the UK, with whom I have worked for a very long time and helped on various issues of the Touch Book.
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[14:14] <sconemad> i've just found my soldering iron, i'll give it a go and get back to you
[14:14] <gregoiregentil> OK!
[14:14] <DJWillis> sconemad: you could also check for power on the ports if you have a decent meter.
[14:19] <sconemad> yes will do.
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[23:14] <hyc> gregoiregentil: I think you should pull in the updated networking scripts from bug#68
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